Support
Answers to common questions about Deedly. Can’t find what you need? Email us.
support@deedly.site. Include the email you sign in with and, if it’s about your site, its address (deedly.site/yourname).
Your site
Where is my site, and how do people find it?
Your site lives at deedly.site/yourname, using the username you picked during setup. The Pages tab has your link to copy, and a QR code you can print or show on your phone.
Edits save as a draft. Tap Publish on a page when you’re ready for visitors to see the changes.
How do I change my username or site address?
In the app, go to Settings › Agent profile and change your username. Your site moves to the new address. Pro members can also use their own domain (see below).
Can I bring my links over from Linktree?
Yes. During setup, choose to import from Linktree and enter your Linktree address. Deedly copies your links, bio, photo, social profiles and the look of your page.
Account and sign in
I forgot my password
On the Sign in screen, enter your email and tap Forgot password. We email you a code. Enter it in the app, then choose a new password. You can ask for a new code once a minute.
If you signed up with Apple or Google, use the same button to sign in. There’s no separate Deedly password.
How do I delete my account?
In the app, go to Settings › Account › Delete account. This takes your site offline and permanently deletes your workspace, leads and photos. It can’t be undone. If you subscribe to Pro, cancel the subscription in your Apple ID settings too (see below), since deleting your account doesn’t cancel it.
Plans and billing
What’s the difference between Free and Pro?
Free is one page for your links: your Home page, one featured listing, one contact form and one booking form, with a small “Made with Deedly” badge. Every lead still reaches you, with alerts.
Pro adds unlimited pages, listings and forms; your own domain; no Deedly branding; booking confirmations and other emails to your clients; follow-up reminders; lead export; full analytics; uploaded videos; and Apple Wallet passes.
How much is Pro, and is there a free trial?
Pro is $13.99 a month or $119.99 a year in the US. New subscribers can try it free for a month. You’ll get a reminder on your phone before the trial ends, and you can cancel any time before then without paying.
How do I cancel or change my subscription?
Subscriptions are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions › Deedly. You can also get there from the app: Settings › Deedly Pro. Cancel at least 24 hours before your renewal date to avoid the next charge.
What happens when Pro ends?
Your site stays online on Free. The badge comes back, and pages, listings and forms beyond the Free limits are hidden from visitors, not deleted. Subscribe again and everything comes back. A custom domain sends visitors to deedly.site/yourname until then.
How do I get a refund?
Apple handles payments and refunds for App Store subscriptions. Request one at reportaproblem.apple.com.
I subscribed but the app still shows Free
In the app, open Settings › Deedly Pro and tap Restore purchases. Make sure you’re signed in to the same Apple ID you subscribed with. If it still shows Free, email us.
Your own domain (Pro)
How do I use my own domain?
In the app, go to Settings › Domain, enter your domain (like janesmith.com) and tap Connect domain. The app shows one or two DNS records to add where you bought the domain, such as GoDaddy, Namecheap or Squarespace. Once they’re added, tap Check status.
My domain still says “Waiting for DNS”
DNS changes usually show up within an hour, and occasionally take up to 48 hours. Double-check that the records match the app exactly: type, name and value. Remove any older A or CNAME records for the same name. Secure HTTPS is set up for you automatically once the domain connects.
Leads, bookings and notifications
Where do my leads go?
Every form answer appears in the app under Leads, with the page or listing it came from and how the visitor found you (for example Instagram or a QR code). You get a notification on your phone and, unless you turn it off, an email.
I’m not getting notifications
Check Settings › Notifications in the app, and make sure notifications for Deedly are on in your iPhone’s Settings. Email alerts go to the email you sign in with, so check your spam folder too.
How does booking work?
A booking form shows visitors your open times, based on the hours you set, and never offers a time that’s already taken. New bookings appear under Pages › Bookings and on the lead. You can move or cancel a booking from the app.
Visiting an agent’s site
I booked an appointment and need to change it
Use the “Reschedule or cancel” link on your confirmation screen or in your confirmation email. For anything else, contact the agent directly: their phone and email are on their site. Deedly can’t change appointments on an agent’s behalf.
Report a site
If a Deedly site is misleading, impersonates someone or breaks the law, email support@deedly.site with its address. We review every report.